FAQ

HOW DO I KNOW IF MY PACKAGE HAS SHIPPED AND IS ON ITS WAY

Once you place an order, you will receive an automatic confirmation email. Once your order has been processed and is ready to leave the distribution centre, you will receive another email. Please allow 24-48 hours from the time you place your order for its status to update.

MY ORDER INFO SHOWS MY PACKAGE WAS DELIVERED, BUT I NEVER RECEIVED IT

We know how important your order is! If the order information states that your items have been delivered but you have not received it, please check around your neighbourhood in case another home received it by mistake. Speak with family, roommates, etc. in the event they received it on your behalf. The package may also have been left with property managers or an apartment office.

We will always do our best to assist you – if you are still unable to locate your package please contact us to discuss the issue.

DO YOU SHIP INTERNATIONALLY?

LovingPets.com.au is proud to service our customers from United States, Canada, Australia and New Zeeland. The default pricing on our site is in AUD, the conversion rate depends on your issuing credit card company used on the transaction. The site will default Australian Dollars on the checkout page.

It usually takes 10-15 business days to arrive in your country however, in some instances, delivery may be delayed depending on your country’s customs. 

TAXES & DUTIES

Generally our products are not subject to any additional import taxes or custom duties.

LovingPets.com.au is not responsible for applicable customs fees, import duties, taxes, or any other charges. The customer is responsible for the charges, even if the shipment is refused upon delivery.