Terms & Conditions
Terms and Conditions
www.LovingPets.com.au is a website operated by VC TRADECONSULT Pty Limited (ABN 84 128 652 880) of 2 Talara Street Pemulwuy NSW 2045 (“we”, “us” and “our”).
1. Collection of personal data
In using this Website, you may give us personal information in which you have certain rights. By using this Website, you grant us consent to use your personal information in accordance with our privacy policy, which forms a part of these terms and conditions.
We collect information about you during the checkout process on our store so we can fulfil the order.
When you purchase from us, we will ask you provide information including your name, billing address, shipping address, email and phone number.
We will use this information for purposes such as:
- Send you information regarding your order
- Respond to your queries, including refunds or complaints
- Comply with our obligation, such as calculating taxes
- Improve our store offering
- Send you marketing messages, if you choose to receive them
We will also store comments and reviews if you choose to leave them.
2. Payments
(a) You agree to pay the purchase price specified on the website at the time that you place your order for the purchase of a Product. All amounts are stated in Australian dollars. All purchase prices include Australian GST .
(b) We accept payments through PayPal so we do not ask you any details regarding credit cards, debit cards or bank account. When processing payments, some of your data will be passed to PayPal, including information required to process or support the payment, such as the total purchase amount and billing information.
3. Cookies
If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment.
If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
4. Delivery and refunds
We provide free shipping to selected countries.
Our estimated shipping time is between 2 – 4 weeks.
Items that cannot be refunded for change of mind.
5. Warranties and liability
We provide the following guarantee under the Australian Consumer Law, within 30 days from receipt of the product:
You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
